Last updated: 14 October 2026
This Refund Policy applies to purchases from Eastern Fate. It sets out when refunds are available for Pro Report, First Look, Monthly, and credits.
To request a refund, email [email protected]. We reply to and process your request within 3 business days. Approved refunds are returned to the original payment method and usually arrive within 5–10 business days, depending on your bank or payment provider.
Pro Report is a one-time purchase of instantly generated digital content.
If generation fails, we provide a free retry. A full refund is issued only after two consecutive generation failures.
Once Pro Report has been generated and delivered, it is generally not refundable.
If there is an obvious error (birth data charted incorrectly, or the report in the wrong language), we first regenerate it free of charge. If the regenerated report is still wrong, we issue a full refund.
Pro Report is instantly generated digital content. After generation, we do not refund because you changed your mind or no longer want the report. We give this notice at checkout, as required in Japan and the European Union.
First Look is a one-time purchase.
If First Look is fully unused, you may receive a full refund within 14 days of purchase.
If you have used any part of First Look, it is not refundable. First Look counts as used if, within the refund window, you have generated any report, viewed the daily forecast for any day, or used the included thematic-reading voucher. Any one of these counts as use.
The voucher for 1 thematic reading included with First Look is not refunded separately. If the voucher is unused, it is refunded together with First Look.
You may cancel Monthly at any time. After you cancel, we do not charge further renewals. You keep access until the end of the paid period.
Charged periods are not refunded on a pro-rata basis.
Exception: if you forgot to cancel, were billed on automatic renewal, the request is made within 48 hours of that renewal, and the renewed period is fully unused, we refund that period. The renewed period is fully unused if, within 48 hours after the renewal, you have not opened the daily forecast and have not generated any content with the subscription.
Purchased credits that are fully unused may be refunded within 14 days of purchase. If any portion of purchased credits has been used, the remainder is not refunded on a pro-rata basis.
Sign-up bonus credits and compensation credits are not refundable and cannot be exchanged for cash.
Duplicate charges, charges in the wrong amount, and unauthorized charges are fully refunded after verification.
All readings are generated by AI. They are for cultural reference and self-reflection only. They are not a substitute for medical, legal, or financial advice.
